Appointment types
You may book a phone consultation with a GP or nurse. Phone appointments slots are allocated a maximum of 5 minutes.
The receptionist will ask for your contact phone number and the relevant clinician will contact you at a later time. You will be advised by the receptionist a time period during which the GP will be making phone calls, usually between morning or afternoon sessions (9am to 2pm for morning session, 3pm to 6:30pm for afternoon sessions). It is not possible to arrange specific time slots for phone appointments.
Please ensure that you are available to take the call during the allotted period.
If the GP is unable to get through to you during this allotted period the appointment will be missed and you will need to contact the surgery to arrange a new phone appointment for the next available time.
About one third of the appointments that we offer can be booked in advance up to 4 to 5 weeks ahead. This is always the best type of appointment to book if you want to guarantee seeing your GP of choice and if you attend for routine or follow up appointments.
View our GP schedule 2025 (PDF)
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01332 552 461
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
A routine appointment is for 10 minutes which should give the doctor enough time to deal with one problem. If you have a number of issues to discuss or you think that an intimate examination may be needed you should let reception know.
To request a routine appointment in advance during opening times:
- phone us on 01332 552 461
- use your NHS account (through the NHS website or NHS App) or Systm Online to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
Park Lane Surgery is working with 16 other practices to provide a GP extended access service. Together we are a community interest company called Primary Care Plus. To better support the needs of our patient population.
The service is available:
- Monday to Friday: 6:30pm to 8pm
- Saturday and Sunday: 8am to midday
There will be a wide range of services available from GP appointments to advanced nurse practitioners appointments along with a range of clinics for dressings, phlebotomy (blood taking), smear clinics, long term condition clinics (asthma, COPD and diabetes) and specialised asthma clinics in conjunction with Royal Derby Hospital.
All appointments can be booked by phone through our reception team.
- The nearest Hub is at Park Farm Medical Centre, but certain appointments will be available from the other hubs across Derby.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Systm Online
- phone us on 01332 552 461 during opening times
Chaperones
If you would like a chaperone to be present for your appointment it would be useful if you could let us know at the point of booking, so that we can ensure that an appropriate chaperone can be available.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face to face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible please try to phone reception before 10am if you require a home visit.
Home visits are made at the discretion of our doctors. The reception staff will request some information about the patient’s condition and the doctor may phone you if appropriate.
We are also part of of a home visiting service. If appropriate for your needs it may be one of the home visiting service team that comes; one of the practice doctors will decide who the most appropriate clinician is to visit you.