Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: Systm Online
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
Unfortunately we are not able to offer a repeat prescription service by phone.
We handle more than 600 repeat prescription requests every week. To avoid mistakes repeat prescription requests must be in writing and the simplest way to do this is to hand in the right hand side of your prescription with the items you require ticked off. If you do not have this with you when you are at the surgery ask one of the receptionists to print out a new copy of your repeat medication tick sheet.
Collecting your prescription
You can usually collect your prescription 2 working days after you have ordered it.
All of the local pharmacies offer repeat prescription collection services. They will drop your repeat request into the surgery, collect the prescription when it is ready and have the medication ready for you to collect from the pharmacy. Some of them will even deliver the medication to your house. If you are interested in this service speak to your local pharmacy to see what services they offer.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Patient data
From time to time patient data is extracted from our computer system by the Department of Health for strategic planning purposes. This data is anonymised to preserve individual patient confidentiality.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.